Refund Policy

We stand behind our whitening strips and want you to feel confident trying them. If you’re not satisfied with your purchase, we offer a 30-Day Money-Back Guarantee.

30-Day Money-Back Guarantee

You may request a refund within 30 days of delivery, even if your whitening strips have been opened and used.

To qualify:

  • Submit your request within 30 days of the delivery date
  • Provide your order number or proof of purchase
  • Use the product as intended

How Refunds Work

If approved:

  • Refunds are issued to the original payment method
  • Please allow 5–10 business days after approval for processing

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include:

  • Your order number
  • Photos of the product and packaging

We’ll arrange a replacement or refund.

Exclusions

We reserve the right to refuse refunds in cases of:

  • Fraudulent activity
  • Abuse of the refund policy
  • Bulk, wholesale, or resale purchases (unless otherwise agreed)

Request a Refund

To request a refund, contact:

Email: info@pearlyup.com